Returns Policy

Please check your parcel when it arrives. If something is damaged in transit, is not what you ordered, or is missing, email us within 48 hours of delivery with your order number and photos of the parcel and the item.

We will send a replacement or give you a full refund, including any delivery costs. You will not pay anything to send it back.

You can return items within 7 days of receiving them for a refund, as long as they are:

• Unused and in the same condition you received them
• In the original packaging, with filament still in its sealed vacuum bag
• Complete, with all parts, cables and accessories included

You pay the cost of sending the item back. We refund the price of the item once we have received and checked it.

Under the Consumer Protection Act, products must be of good quality and free of defects for 6 months from delivery. If something stops working properly because of a fault, and not because of misuse or normal wear, contact us. We will repair it, replace it or refund you.

Some printers also come with a manufacturer warranty. If your fault is covered by one, contact us first and we will help you with the claim.

If you think a spool of filament is faulty, for example it snaps constantly, is tangled from the factory or the diameter is well out, send us photos and a short description. Please keep the spool and label, as we may need the batch details.

• Opened or used filament, unless it is faulty
• Custom prints made to your files or specifications, unless we made a mistake or the print is defective
• Wear parts such as nozzles, PTFE tube, build plates and hotend parts once they have been installed or used, unless they are faulty
• Items damaged through misuse, poor storage, modification or incorrect installation

Before we print, we agree the material, colour, quality and price with you. If the finished part does not match what was agreed, or has a printing defect, we will reprint it or refund you.

Visible layer lines, slight colour differences between filament batches and small marks where supports were removed are normal for 3D printed parts and are not treated as defects.

1. Email sales@kings3d.co.za with your order number, the item you want to return and the reason. Include photos if it is damaged or faulty.
2. We will reply to confirm the return and tell you where to send it.
3. Pack the item securely, in its original packaging if you still have it, and send it to us.
4. We check the item when it arrives and let you know the outcome.

Please wait for us to confirm before sending anything back. Your order number is on the My Orders page and in your confirmation email.

Approved refunds are paid to the original payment method within 5 business days. Depending on your bank, it can take a few more days to show in your account.

If you collected your order in Centurion, you can drop a return off with us instead of using a courier. Email us first to arrange a time.

This policy forms part of our Terms of Service.